Support services

I.T. Support is something that almost every company needs. With today’s busy schedule and needs, no time should be wasted on downtime. Often I.T. Support is overlooked when systems are running smoothly. It is recommended that regular IT maintenance be carried out to keep it that way. It becomes more expensive to fix problems than to prevent them. In addition to support and hardware or software, the delays can be costly.

Iteology will proudly provide you with I.T. Support services where tailor made contracts for each company supported. Iteology will go the extra mile to make sure that the best service is delivered by experience staff.

These options are quoted in the following manner:

	Ad-Hoc	Basic	Medium	High	Premium
Telephonic Support
On-site Support
Remote Support
Business Hours Support
User Support
Server Support
General Support
Other Support
Free Call-Out
Unlimited Hours*
International Support
After-Hour Support (till 8pm)
24/7 Support*
Response Time	Negotiated	Next business day	6 business hours	4 business hours	2 business hours
Critical Response Time	Negotiated	4 business hours	2 business hours	2 business hours	As immediate as possible

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The Fine Print

* 24/7 Support

- The 24/7 support is defined in the terms and conditions in a contract made between the client and Iteology.

* Unlimited Hours

- On a contract basis, unlimited support is provided during business hours.
- After business hours is billable on an hourly basis , except where the contract provides otherwise.

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